INTRODUCTION:

At Global Virtual Opportunities, Inc, we are committed to providing excellent service and ensuring customer satisfaction. However, we understand that disputes may arise from time to time. This Dispute Resolution Policy outlines the procedures and principles we follow to address and resolve any disputes or disagreements that may occur between our company and our customers.

SCOPE:

This policy applies to all customers and users of our products or services.

PRINCIPLES:

FAIRNESS:

We are committed to resolving disputes in a fair and impartial manner.

COMMUNICATION:

We encourage open and honest communication between all parties involved in a dispute.

DISPUTE RESOLUTION PROCESS:

If you have a dispute or disagreement with Global Virtual Opportunities, Inc,, please follow these steps.

STEP 1: CONTACT CUSTOMER SUPPORT

If you have a concern or dispute, we encourage you to first reach out to our customer support team. They are trained to assist with a wide range of issues and are often able to provide quick resolutions.

STEP 2: SUBMIT A FORMAL COMPLAINT

If your issue is not resolved to your satisfaction through our customer support team, you may submit a formal complaint in writing. Please send your complaint to Contact us form with "Dispute Resolution" in the subject line. In your written complaint, provide the following information:
Your name and contact information
A detailed description of the issue or dispute
Any relevant documentation or evidence

STEP 3: REVIEW AND RESPONSE

We will acknowledge receipt of your formal complaint within 5 business days. Our team will review the information provided and conduct an internal investigation if necessary. We will provide a response to your complaint within 7 business days or inform you of any additional time required.

STEP 4: MEDIATION OR ARBITRATION

If the resolution offered by Global Virtual Opportunities is not acceptable to you, you may request mediation or arbitration by an impartial third party. The cost of mediation or arbitration will be borne by the party requesting it unless otherwise required by applicable law.

STEP 5: LEGAL ACTION

If mediation or arbitration does not lead to a satisfactory resolution and it is permitted by applicable law, either party may pursue legal action.

CONFIDENTIALITY:

All information related to the dispute resolution process will be kept confidential to the extent permitted by applicable law.

POLICY REVIEW:

This Dispute Resolution Policy may be updated periodically to ensure its effectiveness and compliance with relevant laws and regulations. Any changes to the policy will be posted on our website.

CONTACT INFORMATION:

If you have any questions or concerns about this Dispute Resolution Policy, please contact us at
6701 Guada Coma Dr. Schertz, Texas, USA, 78154.
(210) 651-4487
(210) 272-0147 (fax)